SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rods and Lures (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery with a few scratches on the reel rest all ok
My husband liked the gift, says the quality is good. We will order more! Therefore, at the next purchase we are waiting for a gift) Thanks
Kołowrotek kupiony do pierwszej wędki na prezent dla żony, bo spodobało jej się wędkowanie ;) Wszystko sprawne, działa jak należy, wytrzymałe i lekko chodzi. Szczupaczek złapany już na pierwszym wędkowaniu i jest radocha, więc produkt jak najbardziej fajny dla początkujących. Pozdrawiam serdecznie!
Very acurate i'm satisfied.
parece ser de ótima qualidade, chegou rápido demais, parabéns ao vendedor, recomendo
The second I buy, it's very fine. Everything perfect and comes well packaged
Хорошая катушка, брал с двумя металическими шпулями, все работает, ход хороший, нигде люфтов нет. Доволен, рекомендую!
Buen carrete y muy rápido, solo dos días. Gracias
Very fast delivery in 2 days in Spain, good goods recommend, thank you by store
According to description, all ok, very well packed and in 3 days I already had it at home. There was No need to contact the store. Lack of proof
Good quality, perfect workmanship. Fast Delivery waiting just test in practice. Recommend the store.
Shipping fast product smooth and nicer.
You 've arrived very quickly in the estimated time. Looks good, I recommend it 100%
Coil fire, very satisfied, ordered 09.09.21 received 24.09.21, normally, let not Shimano, for takaie money I'm delighted, I recommend and did not sell it. 5 +++++, the box is crumpled, but it's to our mail, and there are no complaints, everything is fine, I recommend!
Thumbs up
Bought the 500. Will be perfect for my kit ultralight. The material is very good quality, durable. Besides is very beautiful. Am Satisfied
The coil was excellent, but broke the box when they were laid. The coil itself and the spare spool without damage. Soon I will test how it works.
Very good
It came quickly, plus a gift, very Nice.
Fast shipment, and packing is wonderfull. Looks quality! I didn't test machine yet, later i will write.
thank you, it is great fishing reel <3 i have received it very fast
Spools look quality, they are very cool, quality very good price
Schon der 2 den ich bestelle, bin sehr zufrieden. Innerhalb von 10 Tagen wurde geliefert.
Auxiliary spool up further aluminum with you owe it to display plastic is too weak. with body. handle. All plastic and requirements. 12L ball snapping up a lot tight. Finish the price as long as and. The business is good. Beginners use or the character is not bad
Equal to description, looks good, only by holding it in the hand you appreciate the quality, it is missing to prove but happy with the purchase. Shipping has been fast and very well packed to protect you from bumps. Seller recommended
Good
Good mill price quality. And well packed.
Good quality
ok super
Very well packaged, fast delivery, very good quality, nothing to say frankly I'm too happy.
Light and sturdy reel. Perfect for squid fishing from land. He throws and picks up perfectly. Very comfortable to use and reliable. I recommend it for your low prwcio and good performance. Well packed. With spare coil. Everything is perfect. I bought myself one and one to give away. Right guaranteed.